| type="text/javascript"> | | | | "We are delighted with this accreditation, as it is a |
| Singapore, 15 April 2010 - Jurong Bird Park's retail unit | | | | validation of the team's commitment towards |
| has just been accredited with the Singapore Service | | | | customer service. One of the key tenets of our |
| Star, which indicates outstanding capability in customer | | | | service philosophy is to focus on our guests and we |
| service and satisfaction. | | | | aim to provide customised service that allows them to |
| Developed by the Singapore Tourism Board, the | | | | have memorable wildlife experiences at our parks. We |
| Singapore Service Star recognises establishments | | | | do that by sending frontline employees to special |
| who are attentive to enhancing visitors' experience, | | | | customer service courses, which teach them how to |
| and through that, set standards in the tourism industry. | | | | go the extra mile, be tourism ambassadors by |
| With a score of 91%, above the industrial average | | | | introducing them to Singapore, handle customer |
| score of 83%, Jurong Bird Park's retail unit joins the | | | | complaints and make a favourable first impression |
| Night Safari and Singapore Zoo's retail units in being | | | | through personal grooming," said Ms Linda Tan, |
| accredited by the Singapore Service Star. | | | | Assistant Director, Retail, Wildlife Reserves Singapore. |